Privacy Policy

Information We Collect

When you place an order, create an account, contact us, or use our website, we may collect information such as:

• Name
• Billing and shipping address
• Email address
• Phone number
• Order and purchase information
• Account information, if you create an account
• IP address, browser information, and basic technical data
• Information you provide through our contact forms

How We Use Your Information

We use personal information to:

• Process and fulfil orders
• Arrange shipping and delivery
• Communicate with you about orders, products, or customer support
• Process payments and refunds
• Maintain customer accounts
• Improve our website and customer experience
• Prevent fraud and maintain website security
• Comply with legal and accounting requirements

Payments

Payments made through our website are processed by third-party payment providers, which may include WooPayments and Stripe.

STA Supply does not directly store complete credit card numbers on our website. Payment information is handled by the applicable payment provider according to its own privacy and security practices.

Shipping

We may share the information necessary to deliver your order with shipping carriers and fulfilment providers. This may include your name, shipping address, phone number, email address, and order-related information.

Cookies

Our website uses cookies and similar technologies to operate the online store, remember customer preferences, maintain shopping-cart and checkout functionality, and improve website performance.

WordPress, WooCommerce, payment providers, and other website services may set cookies required for their functionality.

You can control or disable cookies through your browser settings, although some website and checkout features may not work correctly if required cookies are disabled.

Analytics and Website Performance

We may use website analytics or hosting statistics to understand how visitors use the website and to improve performance.

If additional analytics or advertising services are introduced, this Privacy Policy may be updated accordingly.

Who We Share Information With

We only share personal information when necessary to operate our business and provide services to customers.

This may include:

• Payment processors
• Shipping carriers
• Website hosting providers
• WooCommerce and related service providers
• Fraud-prevention or security services
• Professional or legal service providers where required

We do not sell customer personal information.

How Long We Keep Information

We retain order, transaction, and customer-service records for as long as reasonably necessary for business, accounting, warranty, fraud-prevention, and legal purposes.

Account information is retained while an account remains active or as otherwise required for legitimate business or legal reasons.

Security

We use reasonable administrative and technical measures designed to protect personal information, including HTTPS encryption and security features provided by our website hosting, WordPress, WooCommerce, and payment providers.

No method of online transmission or storage can be guaranteed to be completely secure.

Your Privacy Choices

You may contact STA Supply to request access to, correction of, or deletion of personal information we hold about you, subject to information we are required to retain for legal, accounting, security, or transaction purposes.

Third-Party Websites

Our website may contain links to third-party websites. STA Supply is not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our website, services, or legal requirements change. The latest version will be posted on this page with the updated date.